Features
Burki Voice AI provides a complete, production-ready platform for building voice-powered applications. From ultra-low latency to advanced call management, everything you need is built in.Core Voice AI Capabilities
- Multi-Provider Telephony: Support for Twilio, Vonage, and Telnyx with automatic provider selection per assistant.
- Speech-to-Text: Real-time transcription using Deepgram Nova 3 with confidence scoring.
- Natural Language Processing: Generate intelligent responses with OpenAI, Anthropic, Gemini, Groq, and xAI.
- Text-to-Speech: Convert responses to natural speech with ElevenLabs, Cartesia, Deepgram, or Resemble.
- Audio Denoising: Built-in RNNoise integration for crystal-clear audio quality.
- Call Recording: Automatic recording with transcription storage and metadata tracking.
- Live Transcript Streaming: Real-time WebSocket streaming of call transcripts for monitoring and analytics.
- SMS & MMS Messaging: Send text messages and multimedia content through your assistants with multi-provider support.
Burki supports multiple TTS and LLM providers. You can easily switch or add new integrations at any time.
Performance & Reliability
- Ultra-Low Latency: 0.8-1.2 second response times for natural conversations
- Automatic Scaling: Infrastructure scales automatically with your call volume
- 99.9% Uptime SLA: Enterprise-grade reliability for business-critical applications
- Global Edge Network: Low-latency connections worldwide
- Provider Fallbacks: Automatic failover to backup providers if primary fails
Multi-Assistant Management
- Multiple AI Assistants: Configure different assistants with unique personalities and settings.
- Phone Number Assignment: Assign specific assistants to different phone numbers.
- Real-time Configuration: Update assistant settings without any restart or downtime.
- Organization Management: Manage multiple teams and assistants under one account.
SMS & MMS Messaging
- Multi-Provider SMS: Send messages through Twilio, Vonage, or Telnyx based on assistant configuration.
- Multimedia Support: Send images, documents, and other media files via MMS.
- Assistant-Based Routing: Messages automatically use the correct provider for each assistant.
- E.164 Validation: Automatic phone number format validation for reliable delivery.
- Delivery Tracking: Receive message IDs and delivery status from telephony providers.
- Integration Ready: Easy-to-use REST API for sending messages from your applications.
Phone Number Management
- Search & Discovery: Find available phone numbers with advanced filtering by area code, locality, and patterns.
- Direct Purchase: Buy phone numbers instantly through the API with automatic webhook configuration and assistant assignment.
- Multi-Provider Support: Purchase and manage numbers from Twilio, Vonage, and Telnyx in a unified interface.
- Cost Comparison: Compare pricing between providers for the same region to optimize costs.
- Global Coverage: Access phone numbers in 60+ countries worldwide with local presence capabilities.
- Inventory Management: Centralized dashboard to track usage, costs, and assignment across all providers.
- Release Management: Release unused numbers to reduce monthly costs with automatic cleanup.
- Bulk Operations: Purchase or release multiple numbers simultaneously for scaling operations.
Web Dashboard & Management
- Modern Web Interface: Beautiful, responsive dashboard for managing your voice AI system.
- Real-time Analytics: Advanced call statistics, success rates, and performance metrics.
- Call Management: View call history, transcripts, and recordings through the web interface.
- Assistant Configuration: Create and manage assistants through an intuitive web UI.
- Usage Monitoring: Track minutes, costs, and wallet balance in real-time.
Authentication & Security
- Multi-tenant Architecture: Support for multiple organizations with isolated data.
- Google OAuth Integration: Seamless authentication with Google accounts.
- API Key Management: Generate and manage API keys for programmatic access.
- Session Management: Secure session handling with JWT tokens.
- Role-based Access Control: User roles and permissions system.
- Data Encryption: All data encrypted at rest and in transit.
Advanced Audio Processing
- Real-time Noise Reduction: RNNoise integration for superior audio quality.
- Voice Activity Detection: Smart silence detection and speech processing.
- Audio Format Support: Support for various audio formats with automatic conversion.
- Recording Quality Enhancement: Post-processing tools for improving recording quality.
- Background Sounds: Add ambient audio to create realistic call environments.
Tools & Custom Actions
- Built-in Call Tools: Call transfers, graceful call endings, and essential call management actions.
- Endpoint Tools: Make HTTP requests to external APIs during conversations for CRM lookups, database queries, and third-party integrations.
- Python Function Tools: Execute custom Python code with access to popular libraries for calculations, data processing, and business logic.
- AWS Lambda Tools: Trigger serverless functions for scalable processing, machine learning inference, and complex workflows.
- Tool Library: Create reusable tools that can be assigned to multiple assistants across your organization.
- Real-time Execution: Tools execute during conversations with built-in timeout protection and error handling.
- Sandbox Security: Python functions run in secure, isolated environments with resource limits.
- Usage Analytics: Track tool performance, success rates, and execution times across all assistants.
Tools are independent of assistants, allowing you to build a library of reusable integrations. Create once, use everywhere.
API & Integration
- RESTful API: Comprehensive REST API for all system operations.
- WebSocket Support: Real-time communication for live call handling and transcript streaming.
- Webhook Support: Configurable webhooks for call events and notifications.
- Custom LLM Support: Integrate with various LLM providers beyond the built-in options.
- Live Transcript API: WebSocket endpoint for real-time transcript monitoring and analytics.
For a full list of integrations and setup instructions, see the Integrations page.
Flexible Deployment Options
Burki Cloud
Fully managed platform
- No infrastructure to manage
- Automatic updates and scaling
- 24/7 monitoring and support
- Best for most use cases
BYO Mode
Bring your own API keys
- Use your existing provider accounts
- Full control over costs
- Platform fees only
- Best for cost optimization
Getting Started
Quickstart
Create your first assistant in 5 minutes
Pricing
Simple, transparent pricing
API Reference
Full API documentation